LaundraMoon FAQs

We accept all kinds of items and certainly try to clean all of them.But some items including leather, fur, net, velvet and suede require a specialist, which may take up to two weeks and may cost more. For stains, we try to clean all kinds of stains to perfection, but its always advisable to let us know what caused the stain as the stain removal product may vary accordingly.

Yes, apart from dry cleaning and laundry services, we also offer alterations and repairs. You can check our services to know more. But kindly note these alteration and repairs require a minimum of 48 hours.

As soon as you place an order via our website or app, one of our drivers will come to collect your items and bring it to our cleaning partners where we take utmost care and safety to ensure great results. You can tell the driver the kind of service you require and can also inform him of some special care instructions you have. Once your clothes are done, one of our drivers will return the items back on the specified date and time slot. Contactless delivery is available.

Kindly check and ensure you empty any pockets before giving us your clothes. We will not be responsible for any loss of products or any pieces of jewellery if left in the pocket. Please also remove any collar stiffeners and cuff links from shirts for hassle-free service.

We can collect your items from the address provided by you. It could be your home, office or concierge.

Yes, this is possible but only if the different address is in the same area as your collection address, as we use our local drivers to arrange collections and deliveries within the particular time slots throughout the day. So, it can be possible in that situation.

New customer offers (such as MOON10) apply as a percentage off the part of your order above the £20 minimum, so your discounted total never falls below £20 on itemised orders. You can typically use a New customer code once per account.

Yes. Returning-customer codes are for people who have already placed an order with us. They have their own minimum spend and limits (for example a maximum discount cap). If a code says it’s for returning customers only, it won’t apply on a first order.

For Save My Time we take a £20 deposit at checkout. If your promo is accepted, it’s linked to your order, but the actual discount is confirmed after we inspect your items at pickup. You’ll see that reflected on your final invoice once weights and services are confirmed.

Rescheduling your order with LaundraMoon is quick and easy! Simply call us at [object Object] or email us at [object Object], and we’ll take care of the rest.

If you think you’ll be unavailable, please call us to reschedule your order before the scheduled pickup time or at least 24 hours prior to delivery.

If no notification is provided and no one is available during the scheduled collection/delivery time, an additional charge will apply. Make sure to inform us in advance to avoid unnecessary fees.

If you think you’ll be unavailable, please call us to reschedule your order before the scheduled pickup time or at least 24 hours prior to delivery.

If no notification is provided and no one is available during the scheduled collection/delivery time, an additional charge will apply. Make sure to inform us in advance to avoid unnecessary fees.